Frequently Asked Questions

Can’t find what you’re looking for? Contact us at support@theboldwalks.online and we will get back to you within 2 business days.

Orders & Payment

How do I place an order?

Simply browse our sneaker collections, select your preferred style and size, and proceed to checkout. You will receive an order confirmation email shortly after your purchase is completed.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as other payment methods displayed at checkout. All transactions are processed securely through encrypted payment gateways. We do not store your card details.

Can I modify or cancel my order after placing it?

We begin processing orders quickly after they are placed. If you need to modify or cancel your order, please contact us at support@theboldwalks.online as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has entered the fulfillment process.

Will I receive an order confirmation?

Yes. You will receive an automated order confirmation email shortly after completing your purchase. Please check your spam or junk folder if you do not see it. A second email containing your tracking information will be sent once your order has been dispatched.

Is it safe to pay on your website?

Absolutely. Our website uses SSL/TLS encryption, and our checkout is processed through secure payment providers. Your financial information is handled securely and is not stored on our servers.

Shipping & Delivery

Where do you ship to?

We ship internationally, with service available to the United States, United Kingdom, Germany, the Netherlands, Canada, and many other countries. Available destinations will be displayed during checkout.

How long does delivery take?

Orders are generally processed within 2 to 5 business days. After processing, estimated transit times are approximately 7 to 15 business days, depending on your location.

Total estimated delivery time is approximately 9 to 20 business days from the date your order is placed. These are estimates and are not guaranteed delivery dates.

How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery address and order details. The exact shipping cost will be displayed before you complete your purchase. Promotional free-shipping offers may be available from time to time.

Will I have to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country's customs authority.

Any such charges are the responsibility of the recipient and are generally not included in the product or shipping price shown at checkout. We recommend checking your local customs regulations before placing an international order.

Tracking Your Order

How do I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking number on the relevant carrier's website or tracking platform to monitor the progress of your shipment.

My tracking number isn't showing any updates. Is something wrong?

Not necessarily. Tracking information can take between 2 and 5 business days to become active after your shipping confirmation has been sent.

During this time, the carrier may be processing and registering your parcel within its system. Please allow this period before contacting our support team.

My order shows as "delivered" but I haven't received it. What should I do?

Please first check around your property, with neighbours, or with your building concierge or mailroom if applicable.

If you still cannot locate the parcel, contact us at support@theboldwalks.online with your order number and we will investigate the situation with our logistics partner.

Returns & Refunds

What is your return policy?

We offer a 90-day return window. Items must be unused, unworn, and returned in their original condition and packaging where applicable.

Please visit our Return & Refund Policy page for full eligibility requirements and the return process.

How do I start a return?

Email support@theboldwalks.online with your order number and the reason for your return.

Our support team will respond within 2 business days with the appropriate return instructions.

Who pays for return shipping?

Return shipping costs are generally the responsibility of the customer unless the item received was defective, damaged, or incorrect.

We recommend using a tracked shipping service when returning an order.

What resolution options are available?

Depending on the circumstances and eligibility of the return, available resolutions may include a refund, store credit, or an exchange.

Please refer to our Return & Refund Policy for the complete terms and conditions.

Our Sneakers

What type of sneakers do you offer?

Boldwalks offers a curated selection of modern sneakers designed around contemporary style, everyday comfort, and versatility.

Our collection includes different silhouettes and styles suitable for casual wear, everyday activities, travel, and a variety of personal styles.

Are your sneakers authentic products from third-party luxury brands?

Boldwalks does not represent its products as being affiliated with, endorsed by, or produced by unrelated third-party luxury or designer brands unless explicitly stated on the relevant product page.

Our products are presented according to their individual descriptions and specifications. We encourage customers to carefully review the product information before purchasing.

Can I return a sneaker because it looks different from what I expected?

Product images and descriptions are provided to help customers make an informed purchase. However, slight differences in color may occur due to individual screen settings and lighting conditions.

Returns are handled according to our Return & Refund Policy and applicable consumer rights.

Products & Sizing

How do I find the right sneaker size?

Please review the sizing information provided on the individual product page before placing your order.

If a specific size chart is available for the product, we recommend comparing the measurements with a pair of sneakers you already own.

If you are unsure about sizing, contact our support team before placing your order and we will do our best to assist you.

How should I care for my sneakers?

Care instructions may vary depending on the materials used in each pair.

We recommend keeping your sneakers away from excessive moisture, cleaning them with appropriate products, and following any care instructions provided with the product.

Proper care can help maintain the appearance and condition of your sneakers over time.

Are the product images accurate?

We make every effort to display our products as accurately as possible.

However, colors may appear slightly different depending on your screen, monitor calibration, lighting conditions, or device settings.

If you have a specific question about a product before purchasing, please contact us.