Return & Refund Policy
We stand behind the quality of every pair of sneakers we offer. If you are not completely satisfied with your purchase, we are here to help. Please read this policy carefully to understand your return, exchange, and refund options.
1. Return Window
We offer a 90-day return window for our standard Resolution Options described in Section 6 below.
This is a goodwill return policy and applies separately from, and in addition to, any statutory right of withdrawal you may have as an EU or UK customer. Please see Section 9 for details.
2. Eligibility for Returns
To be eligible for a return under our standard 90-day policy, all of the following conditions must be met:
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The sneakers must be in their original, unused, and unworn condition.
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All original tags, packaging, shoeboxes, accessories, and inserts must be intact and included where applicable.
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The sneakers must not show signs of wear, washing, alteration, or damage caused by the customer.
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Proof of purchase, such as an order confirmation or receipt, must be provided.
The following items are not eligible for return under our standard policy:
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Sneakers that have been worn, washed, or used.
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Sneakers without their original packaging or required accessories.
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Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.
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Gift cards or store credits.
These eligibility conditions apply to our standard 90-day Resolution Options. If you are an EU or UK customer exercising your statutory right of withdrawal within 14 days of delivery, please see Section 9. Your statutory rights are not restricted by this section.
3. Product Design & Transparency
Please Read Before Purchasing
Boldwalks sneakers are independently selected and offered as fashion and lifestyle footwear designed for everyday wear, comfort, and versatility.
Our products are not represented as being produced by, affiliated with, endorsed by, or identical to unrelated third-party luxury, designer, or athletic brands unless explicitly stated in the product description.
By placing an order, you confirm that you have reviewed the product description, images, sizing information, and specifications provided on the product page before purchasing.
Returns under our standard 90-day policy are subject to the eligibility requirements described in this policy. A return request cannot be based solely on a comparison between a Boldwalks product and an unrelated third-party brand or product.
For additional information about our approach to product selection and transparency, please refer to our Product Transparency page.
This section applies to return and refund requests made under our standard 90-day Resolution Options after any applicable statutory withdrawal period has expired, or by customers without a statutory right of withdrawal.
It does not limit, restrict, or override any statutory consumer rights that cannot legally be excluded.
4. How to Initiate a Standard Return
If you are an EU or UK customer wishing to exercise your statutory right of withdrawal within 14 days of delivery, please follow the process described in Section 9 instead of the standard return process below.
To begin a standard return under our 90-day policy:
Step 1: Contact our support team with your order number and the reason for your return.
Step 2: Our team will review your request within 2 business days and provide you with return instructions and, where applicable, a Return Merchandise Authorisation (RMA) number.
Step 3: Securely package the sneakers, preferably using the original shoebox and packaging, and follow the return instructions provided by our support team.
Step 4: Ship the item using a trackable shipping method and retain your proof of postage until your return has been fully processed.
Returns sent without prior authorization may not be accepted and may be returned to the sender at the customer's expense.
5. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item sent by Boldwalks.
We strongly recommend using a tracked shipping service. Boldwalks cannot be held responsible for parcels lost or damaged in transit during the return process when the customer is responsible for arranging the return shipment.
6. Resolution Options — Standard 90-Day Policy
This section applies to returns made under our standard 90-day goodwill policy after any applicable statutory withdrawal period has expired, or by customers who do not have a statutory right of withdrawal.
Upon receipt and inspection of your returned sneakers, you may be eligible for one of the following resolutions:
6.1 Store Credit
We may issue store credit equal to the value of the returned item(s).
Store credit is valid for 12 months from the date of issue and may be used toward a future Boldwalks purchase.
6.2 Exchange
You may request an exchange for a different size, colour, or eligible product of equal or lesser value.
If the replacement product is of greater value, you may be required to pay the difference.
All exchanges are subject to stock availability.
6.3 Partial Refund + Store Credit
In certain circumstances, such as sneakers returned in a condition that reflects minor use or outside our standard return conditions, we may offer a partial monetary refund combined with store credit for the remaining balance.
Any proposed split will be communicated to you before processing.
Full monetary refunds are not issued as the standard resolution under this section. If you believe an exception applies to your situation, please contact our support team for individual assessment.
This limitation does not apply to statutory withdrawal requests under Section 9 or any other mandatory consumer rights applicable to your purchase.
7. Defective, Damaged, or Incorrect Items
If you receive sneakers that are defective, damaged, or different from what you ordered, please contact us within 7 days of delivery.
Please provide:
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Your order number.
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A description of the issue.
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Clear photographs showing the defect, damage, or incorrect item.
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Any additional information requested by our support team.
If the issue is confirmed to be our responsibility, we will cover applicable return shipping costs and provide an appropriate resolution, which may include a replacement, exchange, store credit, refund, or other remedy where required by applicable law.
Please do not return defective or incorrect items before contacting our support team and receiving return instructions.
8. Processing Times — Standard 90-Day Policy
After we receive your returned item(s):
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3–5 business days for inspection and processing.
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Up to 5 business days for approved store credit to appear in your account.
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Up to 10 business days for any approved partial monetary refund to reflect on your original payment method.
Processing times for statutory withdrawal requests may differ. Please see Section 9.
9. Your Statutory Right of Withdrawal — EU & UK Customers
If you are located in the European Union or the United Kingdom, you may have a statutory right to withdraw from certain online purchases within 14 calendar days of receiving your goods, without giving a reason, subject to applicable law and any legal exceptions.
For orders containing multiple items delivered separately, the withdrawal period generally begins when you receive the final item.
This statutory right exists independently of our standard 90-day return policy and is not limited by the conditions in Sections 1–8.
To exercise a statutory right of withdrawal, please contact our support team at:
Please include your name, order number, and a clear statement that you wish to exercise your statutory right of withdrawal.
If you validly exercise your withdrawal right within the applicable period, refunds will be processed in accordance with applicable consumer protection law and returned to the original payment method where required.
You may be responsible for the direct cost of returning the goods unless applicable law requires otherwise or Boldwalks has agreed to cover the cost.
Nothing in this policy is intended to exclude or restrict any mandatory consumer rights applicable to you under the laws of your country.
10. Contact Us
If you have questions about a return, exchange, refund, or defective product, please contact us:
Email: support@theboldwalks.online
Response Time: Within 2 business days
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST
We are always happy to help you with your order and find the best available solution.