Shipping Policy

At Boldwalks, we are committed to delivering your sneakers with care, reliability, and transparency. Please read our Shipping Policy carefully before placing your order.

1. Order Processing

All orders are processed within 2 to 5 business days (Monday through Friday, excluding public holidays) from the date of purchase confirmation. Orders placed on weekends or public holidays will begin processing on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that during high-demand periods such as sales events, holidays, or new sneaker launches, processing times may be slightly extended. We will always communicate any significant delays via email.

2. Shipping Destinations & Delivery Times

Boldwalks ships internationally, with primary service to the United Kingdom, Germany, the Netherlands, the United States, and Canada.

We partner with trusted international logistics providers to ensure your sneakers are delivered safely and reliably.

Estimated Delivery Timeframes

The following timeframes represent estimated transit times after your order has been dispatched:

United Kingdom: 7 to 15 business days
Germany: 7 to 15 business days
Netherlands: 7 to 15 business days
United States: 7 to 15 business days
Canada: 7 to 15 business days
Other international destinations: 7 to 15 business days

Total estimated delivery time (processing + transit): 7 to 21 business days from the date of order.

These timeframes are estimates and are not guaranteed delivery dates. External factors such as customs processing, carrier delays, severe weather conditions, or other unforeseen circumstances may affect delivery times.

3. Shipping Carriers & Tracking

Boldwalks works with a network of reputable international shipping partners and logistics providers to fulfill your sneaker orders.

The carrier assigned to your shipment will depend on your delivery location and the most efficient routing available at the time of dispatch.

A tracking number will be provided via email once your order has been handed to our logistics partner. You can use this tracking number to monitor your shipment's progress.

Please allow up to 72 hours for tracking information to become active after receiving your shipping confirmation.

4. Shipping Rates

Shipping rates are calculated at checkout based on your delivery address and the total weight and dimensions of your order.

Any applicable shipping fees will be clearly displayed before you complete your purchase.

From time to time, Boldwalks may offer free shipping promotions. Any such promotions will be clearly communicated on our website and at checkout.

5. Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, and other fees imposed by the destination country's customs authority.

These charges are the sole responsibility of the recipient and are not included in the product price or shipping cost unless otherwise stated at checkout.

Boldwalks has no control over customs processing times, import duties, or additional fees imposed by local authorities. We encourage customers to familiarize themselves with their country's import regulations before placing an order.

For customers in the United Kingdom and European Union, VAT may be applicable in accordance with local regulations. Any applicable VAT or taxes will be communicated transparently at checkout where required.

6. Undeliverable Packages & Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout.

Boldwalks cannot be held responsible for orders that are delayed, lost, or returned due to an incomplete or incorrect address provided by the customer.

If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping charges may apply.

7. Lost or Delayed Shipments

If your tracking information has not been updated for more than 10 business days, or you believe your package may be lost, please contact the Boldwalks customer support team.

We will work with our logistics partners to investigate the shipment and assist in resolving the matter as quickly as possible.

Please note that once a package is marked as "delivered" by the carrier, Boldwalks cannot be held responsible for packages reported as missing afterward.

We recommend ensuring that someone is available to receive your order or that a secure delivery location is provided when available.