Sneaker Warranty

Every pair of sneakers is carefully checked before being dispatched. We stand behind the quality of our footwear and are committed to ensuring that you receive a product that meets our quality standards.

This warranty explains the coverage available in the event of a manufacturing defect.

1. Warranty Coverage

Eligible sneakers are covered by a 12-month limited warranty from the date of delivery. This warranty covers manufacturing defects in materials and workmanship that arise under normal and intended use.

Covered Under This Warranty

Manufacturing defects in the sneaker construction
Defects in the sole or outsole that are present upon delivery or arise under normal use
Separation of the sole from the upper due to a manufacturing defect
Defects in stitching, seams, or bonding caused by manufacturing issues
Defects in structural components that affect the normal use of the sneakers
Significant material or construction defects present upon delivery

Not Covered Under This Warranty

Normal wear and tear from regular use
Damage caused by accidental impact, excessive force, or improper use
Damage caused by exposure to excessive moisture, water, heat, chemicals, or other harmful conditions
Scratches, stains, discoloration, or cosmetic damage caused by normal use
Damage caused by improper cleaning, maintenance, or storage
Damage caused by unauthorized modifications or alterations
Damage caused by using the sneakers for purposes for which they were not designed
Damage resulting from improper sizing or fit
General deterioration resulting from prolonged or intensive use

2. How to Make a Warranty Claim

If you believe your sneakers have developed a manufacturing defect covered under this warranty, please follow the steps below:

Step 1: Email support@theboldwalks.online with your order number, a description of the issue, and clear photographs showing the suspected defect.

Step 2: Our team will review your claim within 3 to 5 business days and determine whether the issue appears to fall within the warranty coverage.

Step 3: If your claim is approved, we will provide instructions for returning the item. For valid warranty claims, Boldwalks will cover the applicable return shipping costs.

Step 4: Once the item has been received and inspected, we may, at our discretion and subject to applicable law, repair, replace, or provide an appropriate refund or store credit for the defective product.

3. Warranty Resolution Options

For valid warranty claims, available resolutions may include:

Replacement with the same or an equivalent product, subject to availability
Repair where reasonably possible
Refund or store credit equivalent to the eligible purchase amount

The specific resolution will depend on the nature of the defect, product availability, and applicable consumer protection laws.

4. Warranty Period & Eligibility

The 12-month warranty period begins on the date the order is delivered, as confirmed by available tracking information.

Proof of purchase may be required for all warranty claims.

The warranty applies to the original purchaser and is subject to the terms and exclusions described on this page.

5. Limitations

This warranty is provided in addition to, and does not limit or replace, any statutory consumer rights that may apply under applicable law.

If a product is defective, does not conform to its description, or does not meet applicable consumer standards, you may have additional rights and remedies depending on your country or region.

Nothing in this warranty is intended to exclude or restrict any rights that cannot legally be excluded or restricted.

To the fullest extent permitted by applicable law, any warranty remedy provided by Boldwalks will be limited to the available remedies described in this policy.